The String Cheese Incident Colorado 2023 FAQs

Ticket Packages 

Please note, information on FAQs is subject to change.  

Using this site – ADA Accessibility  

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at [email protected]. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. 

Q: How should I place my order? Can I purchase over the phone?  

A: We are unable to process any orders over the phone and therefore all packages must be purchased online.
  

Q: Can I acquire Accessible Seating as part of a VIP program?  

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at [email protected] immediately after purchase. We will go over any available options.
  

Q: Does this package have a minimum age?  

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.  

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and/or family member pick up their ticket on my behalf?  

A: You can do what is called an alternate pick-up! Simply provide the new guest with:  

• A photocopy of your photo ID   
• A note authorizing the new guest to check in for your order.   

These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.  

Q: Can I choose whether I get a General Admission ticket or a Premium Reserved seated ticket?  

A: Yes! You can narrow down your ticket search during the ticket selection process as long as both options are available. Please note – not all packages include GA or Reserved tickets and may only offer one ticket type.  

Q: What is a General Admission ticket?  

A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only.
  

Q: What is a Premium Reserved ticket and where will it be located?  

A: A Premium Reserved ticket is a seated ticket. The Premium Reserved seats included with the VIP packages will be within the first 7 rows.  

Q: Can I purchase a VIP Package at the Box Office?  

A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.  

Q: Where will I receive my tickets?  

A: Single and 3-day Ultimate Incident tickets will be delivered as digital tickets through the AXS app. Dillon Amphitheater 2-night tickets will be delivered as digital tickets through the Tixr app. Ultimate Colorado and Red Rocks Travel Packages will be delivered at event check-in.  

Q: When can I check in as a VIP guest?  

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!  

Q: When will I find out a schedule of the VIP events? 

A: We will send an informational email about 1 week prior to the event with all of the details regarding the VIP festivities.  

Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?  

A: For merchandise distributed at the show, the VIP details email sent prior to the show date will note when and where to claim your package. If you do not collect your items during the VIP check-in hours listed in the informational email, we are unable to mail the items after the show.
  

Q: Is VIP parking included?  

A: Parking is not included with this package, but parking may be available at the concert venues. Please refer to the venue’s websites for more information regarding parking.  

Q: I plan on purchasing a Red Rocks Shuttle Pass. Will that get me to the venue in time for VIP pre-show activities? 

A: The Red Rocks Shuttle program will not get you to the venue in time for VIP pre-show activities as that shuttle is designed to get riders to the venue in time for general doors. While they are all sold as roundtrip passes, you are welcome to just use the pass for your return trip.  

Q: Is there a secure space where I can leave my merchandise during the show?  

A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.   

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?  

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at [email protected] to inquire about any upgrade availability, and we’d be happy to discuss your options with you!  

Q: What is an on-site event host?  

A: The event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.  

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?  

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to VIP check-in at the same time to make it quick and easy.  

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?  

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.   

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

Q: Am I going to have an amazing time?  

A: ABSOLUTELY! 

 
Travel Packages 

Please note, information on FAQs is subject to change. 

Q: Does this package have a minimum age?  

A: This show is open to all ages, however, you must be at least 21+ years of age with valid photo identification to purchase and check-in for a travel package.  

Q: Can I acquire Accessible Seating as part of the Red Rocks Travel package?  

A: Red Rocks offers Accessible Seating for guests. Availability and type of accessible seating tickets will vary based on when you purchase. If you would like to inquire about accessible seating, please reach out to us at [email protected] immediately after purchase. We will go over any available options.  

Q: Do these travel packages come with event-access?  

A: Yes! All travel packages come with 3-day Ultimate Incident Experience packages with Premium Reserved tickets to see The String Cheese Incident at Red Rocks on July 14, 15 & 16, 2023. 

 Q: Do I need to purchase a parking pass for the venue?  

A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!  

Q: Can I upgrade to a travel package if I already purchased a general admission ticket?  

A: Our ability to upgrade depends on a few different factors – availability, and date of contact – but please reach out to our guest services team at [email protected] to inquire about any upgrade availability, and we’d be happy to discuss your options with you!  

Q: What is an on-site host?  

A: The on-site host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the event.  

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?  

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.  

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?   

A: In order to accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.  

Q: What time is check-in and check-out at the hotel?  

A: We abide by the hotel’s standard check-in and check-out times:  

Check-in begins at 4pm each day and all guests must be checked out at the end of their stay by 11am.  

Q: Is there a payment plan for these travel packages?   

A: Yes, there are payment plans for all travel packages! An initial 50% will be charged upon purchasing your package and the final 50% payment will be automatically deducted on 6/2/23.  If you purchase after 6/2/23, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.    

Q: Where will I receive my tickets as a travel package guest?  

A: On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!  

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.  

Q: Is parking provided at the hotel?  

A: Hotel parking isn’t included in the package. Valet parking is available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue.  As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.   

Q: Can I extend my stay beyond the travel package dates?  

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet. 

Once you’ve booked the additional night(s), please reach out to our Guest Services team at [email protected] with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability. 

Q: How far is the hotel from the Red Rocks Amphitheatre?  

A: The Hyatt Centric is 16.6 miles from the event. About 25 minutes in our comfy shuttles.  

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

Q: Am I going to have an amazing time?  

A: ABSOLUTELY!