The Avett Brothers 2024 RRX Travel Package FAQs  

Please note – information on FAQs is subject to change.  

Q: Does The Avett Brothers concert have a minimum age?  

A: Nope! The Avett Brothers concert is open to people of all ages! However, when purchasing a travel package, you must be age 18+ or 21+ to purchase the travel package and check into the hotel. People under the age of 18 or 21 may still occupy a room; however, the person whose name is booked on the reservation must be 18+ or 21+ to check in and must present valid photo identification. Please check your specific package details before purchasing. 

Q: Do these travel packages come with concert-access?  

A: Yes! All travel packages come with either 2 GA, Reserved or VIP tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest!  

Q: How should I place my order? Can I order over the phone?   

A: We cannot process orders over the phone, so all packages must be purchased online. You should click the purchase button on our website next to the package you are interested in purchasing. You will then be directed to another site to make your order – the ticketing agent of the venue. If you have general questions about the package options available, you can reach us at [email protected] or at 855-345-8161.   

Q: Is there a payment plan for these packages?  

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 5/14/24. If you purchase after May 24th, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.  

Q: Where will I receive my tickets?  

A: Tickets will be distributed to you at check-in when you arrive at the hotel.  

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and/or family member pick up their ticket on my behalf?  

A: To accommodate this, the original purchaser must contact our Guest Services team at 855-345-8161 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.  

Q: What time is check-in and check-out at each hotel?  

A: We abide by the hotels’ standard check-in and check-out times, which are:  

Hyatt Centric 

Check-in begins at 4pm each day and all guests must be checked out at the end of their stay by 11am.  

Hotel Monaco 

Check-in begins at 3pm each day and all guests must be checked out at the end of their stay by noon.  

Q: Do I need to purchase parking at Red Rocks or is shuttle service included in my package? 

A: It is not necessary to purchase event parking with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email! 

Q: Is parking provided at the hotel?  

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue.  As the event approaches, the package purchaser will receive an email with all the event details, including the times and locations for the shuttle services.   

Q: Can I extend my stay beyond the travel package date?  

A: Yes! You can purchase Thursday, 7/4 as an add-on during the purchase process, pending availability.   

If there are further additional nights outside of what we offer that you would like to book, please do so with the hotel directly. Once you’ve booked the additional night(s), please reach out to our Guest Services team at [email protected] with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.  

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?  

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.  

Q: What if I change my mind and don’t want my package?   

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.   

Q: Am I going to have an amazing time?   

A: ABSOLUTELY!