Gov’t Mule NYE Run FAQs 

  Please note, information on FAQs is subject to change.  

Using this site – ADA Accessibility    

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at [email protected]. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.  

Q: Does this package have a minimum age?
A: Yes, all guests purchasing the Two Night Beacon or One Night NYE Only Beacon Ticket Package must be 21+ to participate in these packages. The Proctors Theatre VIP Experience Ticket Packages are all ages. 

Q: How should I place my order? Can I place my order over the phone?
A: We cannot process orders over the phone, so all packages must be purchased online. You should click the purchase button on our website next to the package you are interested in purchasing. You will then be directed to the ticketing agent to make your order. 

Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at [email protected] or call at 855-345-8161 immediately after purchase. We will go over any available options.

Q: Where will I receive my tickets?
A: Beacon VIP tickets will be digital delivery. In the weeks leading up to the event, you will receive an email from Ticketmaster prompting you to claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account or digital wallet. You will be required to use the same email address used to purchase your tickets.

Ticket delivery for Proctors Theatre is still being determined.

All ticket purchasers will receive an informational email including the exact time and location for VIP check-in about 1 week prior to the event. Please bring valid photo identification and stay tuned for that email!

Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert. 

Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?  
A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.  

Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at [email protected] or 855-345-8161 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf
A: You can do what is called an alternate pick-up! Simply provide the new guest with:   

• A photocopy of your photo ID
• A photocopy of the credit card used during the purchase process
• A note authorizing the new guest to check in for your order.   

These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), he/she will be able to check in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest. 

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to VIP check-in at the same time to make it quick and easy.   

Q: When will I receive my download code to use on Nugs.net?
A: You will receive your download code in the post event survey email sent after the show with instructions on how to redeem.   

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.  

Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the purchase policy for complete details.  

Q: Am I going to have an amazing time?
A: ABSOLUTELY!