Travel Packages make it easy to join us in picturesque Asheville, NC for a weekend of music and charity. Click around below to view options that bundle your desired ticket type (General Admission, Reserved, Reserved VIP or Golden Hammer Super VIP) with a 2-night hotel stay at the nearby Renaissance Asheville Downtown Hotel.
Renaissance Asheville Downtown Hotel
0.4 miles from the venue – Experience the charm of the Renaissance Asheville Downtown Hotel in the heart of the Blue Ridge and Great Smoky Mountains. Unwind in a modern guest room after a day of outdoor adventures. Some rooms and suites boast scenic mountain views. The indoor junior Olympic pool is available year-round, and you can savor a cocktail on our patio for a perfect evening.
Packages Include:
- Two (2) nights hotel stay at the Renaissance Asheville Hotel (Check in: Friday, 12/12/25; Check out: Sunday, 12/14/25)
- Seating depends on package purchased
- GA Floor Package: Two (2) General Admission tickets to the 33rd Annual Christmas Jam
- Reserved Seating Package: Two (2) Reserved tickets in section 201 to the 33rd Annual Christmas Jam**
- GA Floor, VIP Package: Two (2) GA Floor VIP Experience Packages
- Reserved Seating, VIP Package: Two (2) Reserved Seating VIP Experience Packages**
- Golden Hammer Experience: Two (2) Golden Hammer Experience Packages
- Two (2) limited edition 33rd Annual Christmas Jam posters
- Two (2) 33rd Annual Christmas Jam merchandise items
*Please note, you must be 21+ to attend Orange Peel event and 18+ to purchase and check-in to this hotel. Credit card used to check-in at hotel must match the name on the reservation.
**Includes access to GA Floor
Christmas Jam 2025 FAQs – Travel Packages
Please note, information on FAQs is subject to change.
Using this site – ADA Accessibility
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at [email protected]. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.
Q: Do the hotel travel packages have a minimum age?
A: You must be 21+ to purchase a package and check-in to the Renaissance Asheville. There is not a minimum age to attend the concert at the ExploreAsheville.com Arena. You must be 21+ to attend the Pre-Jam at the Orange Peel.
Q: Do these travel packages come with concert tickets?
A: Yes! All travel packages come with either 2 GA Floor, Reserved, VIP, or Golden Hammer Tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest.
Q: Is there a payment plan option for these packages?
A: Payment plans are not available for these packages.
Q: Can I acquire Accessible Seating as a part of a travel package?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at [email protected] immediately after purchase. We will walk you through any available options.
Q: Where will I receive my tickets?
A: All VIP and Travel Package guests will check-in and receive their tickets at the Renaissance Asheville. We will have a separate VIP check-in area at the hotel where you will pick up your tickets and VIP credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP check-in.
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: If I’m unable to make it to the On Location Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our On Location Check-in. We are unable to ship out any merchandise post-event.
Q: What time is check-in and check-out at the hotel?
A: Check-in begins at 4pm at the Renaissance Asheville. All guests must be checked out at the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel self-parking and valet is available for an additional fee per day.
Q: How far are the hotels from the venues?
A: The Renaissance Asheville hotel is 0.4 miles from the ExploreAsheville.com Arena and about a 15-minute walk to The Orange Peel.
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for two nights only. If you would like to add an additional night to your stay, please book that night with the hotel separately and contact us with your additional night reservation. We will do our best to link the stays together.
Q: As a VIP/Golden Hammer guest, how will I be able to find all the amazing VIP/Super VIP amenities and services throughout the event?
A: As it gets closer to the event, the purchaser will receive an email with all important event details.
Q: As a VIP, will I have access to all GA areas?
A: Yes! You will be able to access any area of the event that General Admission guests are permitted to access.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket and check in for the travel package on my behalf?
A: To accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our Purchase Policy for more detail
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!