Travel Package FAQs

Please note, information on FAQs is subject to change.

Please note, information on FAQs is subject to change. 

Q: Does Camp Alderwild have a minimum age? 

A: Nope! Camp Alderwild is open to people of all ages! However, when purchasing a travel package, all persons must be at 18+ to check into the hotel. People under the age of 18 may still occupy a room; however the person whose name is booked on the reservation must be of age to check in and must present valid photo identification. 

Q: Do these travel packages come with event-access? 

A: Yes! All travel packages come with either 2 or 4 GA Tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest. 

Q: Is there a payment plan for these packages? 

A: Yes! All Travel Package orders will have an option to pay in full or use a payment plan. Payment plan details: Your initial payment reflects 60% of the total package price with the remaining 40% to be automatically processed to the credit card on file on 5/20/25. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf? 

A: In order to accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event. 

Q: Can I purchase a package over the phone? 

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 855-345-8161.
 

Q: Where will I receive my tickets? 

A: On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything! 

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in. 

Q: What time is check-in and check-out at each hotel? 

A: We abide by the hotels’ standard check-in and check-out times, which are: 

MOUNTAIN LODGE 

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am. 

THE PEAKS RESORT 

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am. 

Q: Is parking provided at the hotel? 

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees.  

Q: Do I need to purchase a festival parking pass/is shuttle service included in my package? 

A: It is not necessary to purchase a parking or shuttle pass, as the event is within easy walking distance of the hotel. We’ll provide you with some handy directions nearer to the event. 

Q: Can I extend my stay beyond the travel package dates? 

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet. 

Once you’ve booked the additional night(s), please reach out to our Guest Services team at [email protected] with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability. 

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event? 

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.  

Q: What if I change my mind and don’t want my package? 

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details. 

Q: Still got questions? 

A: Check out the festival’s own FAQ right here. (LINK FESTIVAL FAQ IF THEY HAVE ONE) 

Q: Am I going to have an amazing time? 

A: ABSOLUTELY! 

Shuttle FAQs

Please note, information on FAQs is subject to change.

Q: Can I purchase a shuttle pass over the phone? 

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online.  

Q: How do I get my shuttle pass? Where do I go?? 

A: All shuttle passes are will call only.  About two weeks before the event, we will send you an informational email regarding check-in, including how to go about picking up your shuttle pass. Upon arrival, the purchaser will present photo ID and receive a shuttle wristband for each pass purchased. 

Q: Is there a minimum age to purchase a shuttle pass? 

A: Nope! People of all ages can purchase and ride the shuttle.  All guests riding the shuttle are required to purchase a pass regardless of age. 

Q: Does my shuttle pass include a ticket to the event? 

A: No it does not, but it does provide you with safe, reliable round-trip transportation.    

Q: How long does it take to get to the venue from my shuttle stop? 

A: The driving time from Downtown Denver is about 6.5 hours.  

Q: Where do I get dropped off at the event? 

A: Our shuttles drop off and pick up right near the entry area for the event. We will have more details regarding this in the informational email we send you closer to the event. 

Q: When will the shuttles depart after the concert is over? 

A: Shuttles will depart promptly after the event is over.  We will wait about 30 minutes after the music ends for everyone to make their way back to the shuttle.  Don’t worry, this is plenty of time if you leave the venue and make your way directly back to the shuttle. 

Q: Is there a lost and found for any items lost on the shuttle? 

A: If you have lost an item on the shuttle please reach out to our Guest Services team at [email protected] We do our best to make sure lost items are returned to their rightful owner. 

Q: Do you offer wheelchair accessible shuttles? 

A: If you require wheelchair accessibility, please reach out to our Guest Services team in advance of the event date at or email us at [email protected].  

Q: Can I use my ON LOCATION package for a contest/giveaway or to promote my website/product/event? 

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.  

Q: I purchased a shuttle pass but can no longer attend. Can my friend or family member pick-up the pass on my behalf? 

A: Sure! In order to accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the pass on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event. 

Q: What if I change my mind and don’t want to use my shuttle pass? 

A: All of our shuttle passes are non-refundable. Please refer to the Purchase Policy for complete details. 

Q: You didn’t answer my question! What gives? 

A: Feel free to reach out to us at [email protected] with any other questions you may have!