Travel Package FAQs

Please note, information on FAQs is subject to change.

Q: Does the show have a minimum age? 

A: Most events are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Please note, you must be 18+ for check-in at Hotel Monaco, and 21+ for check-in at the Hyatt Centric. 

Q: Do these travel packages come with show access? 

A: Yes! All travel packages come with 2 tickets, either Premium Reserved or GA. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get with a Travel Package! 

Q: Is there a payment plan for these packages? 

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on June 16th, 2025.  If you purchase after 6/16/2025, you will be charged for the package in full upon your purchase. You will have the option to select “pay in full” at the time of purchase or to select the payment plan option at that time.  Please note – additional ticketing or purchase fees may apply. 

Q: Can I purchase a package over the phone? 

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 855-345-8161! 

Q: Where will I receive my tickets? 

A: On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything! 

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in. 

Q: Do I get tickets for all nights with this package, and will my reserved seats be the same each night?

A: Yes, your Travel Package includes tickets for each night’s performance.

If you purchase a Reserved Ticket Package, you will most likely have the same seats for each night. While this is not guaranteed, the ticketing system will do its best to assign the same seats across all nights at the time of purchase.

Reserved ticket buyers will receive the best available seats at the moment their package is added to the cart—this is determined by a timestamp in the system.

Q: What time is check-in and check-out at each hotel? 

A: We abide by the hotels’ standard check-in and check-out times, which are: 

Hotel Monaco 

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am. 

Hyatt Centric 

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am. 

Q: Is parking provided at the hotel? 

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services. 

Q: Do I need to purchase a parking pass/is shuttle service included in my package? 

A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email! 

Q: Can I extend my stay beyond the travel package dates? 

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet. 

Once you’ve booked the additional night(s), please reach out to our Guest Services team at [email protected] with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability. 

Q: How far is each hotel from the venue? 

A: Hotel Monaco is 15.2 miles from the venue. About 22 minutes in our comfy shuttles. Hyatt Centric is 15.5 miles from the venue. About 24 minutes in our comfy shuttles. 

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event? 

A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf? 

A: To accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event. 

Q: What if I change my mind and don’t want my package? 

A: All packages are non-refundable. Please refer to the purchase policy for complete details. 

Q: Am I going to have an amazing time? 

A: ABSOLUTELY!